Canceling a GLP-1 subscription: charges, refills and refunds

Canceling future membership charges, stopping an upcoming medication order and requesting a refund are three different requests. Get a written answer for each one that applies to you.

Reviewed by Ellis Brandt. Sources checked October 2026.

Educational information, not individualized medical, insurance or legal advice. Discuss treatment decisions with your clinician.

In this guide

Find out what is about to renew

Open the account and identify the next membership charge, the next medication charge and any prepaid commitment. They may have different dates. Check whether a refill has already been authorized, processed or shipped; those stages can affect what the provider says it can cancel.

Do not assume that deleting the app, missing a check-in or pausing delivery ends the paid membership. Ask which action stops renewal and whether that action also affects pending prescriptions. Keep your treatment decisions separate: discuss stopping or changing medication with your clinician.

Send a request that names every charge

A useful message states the account holder's name, the subscription you want ended, the effective date requested and the order number for any pending refill. Ask for confirmation of the final charge and whether another shipment is scheduled. Use the provider's published cancellation method and keep the confirmation.

You can write: Please cancel future renewal of my membership. Please separately confirm the status of my pending medication order and whether it can be canceled. State any remaining balance, the date my access ends and the amount of any approved refund. Avoid sending sensitive medical information through an unsecured public channel.

A cancellation is not automatically a refund

Read the terms for each charge rather than treating the entire payment as one item. A consultation, subscription period, pharmacy order and shipping fee can have different refund conditions. Ask what happens when a clinician decides not to prescribe, when an order has not shipped, and when you leave before a prepaid term ends.

These are questions to resolve from the actual agreement, not promises that a particular refund is available. A provider advertising a guarantee should be able to explain its eligibility, exclusions, request deadline and payment method. Save the version of the offer you accepted alongside the receipt.

If charges continue

The FTC advises keeping cancellation records and checking statements afterward. If a business continues charging after cancellation or bills you without authorization, contact your card issuer about its dispute process promptly. A chargeback is a dispute, not a guaranteed refund or a substitute for documenting what happened.

Keep a short timeline: enrollment, cancellation request, response, shipment and disputed charge. Include transaction amounts and reference numbers. It is easier to explain a specific charge that should not have occurred than a general complaint about the service. Report unresolved subscription problems through the FTC's consumer reporting channel.

Source: FTC: ending subscriptions and disputing unwanted charges.

Arrange the care handoff

Ask when messaging access ends and how to obtain your records before the account closes. If you intend to change providers, confirm that the new practice has evaluated you and explained its next steps. Canceling a billing agreement does not establish that another clinician will continue the same prescription.